Department of Veterans Affairs
Design Date
November 2020
Challenge
Veterans need to be able to search and choose a Yellow Ribbon School so that they can use their GI Bill Education Benefits.
Solution
Three tiers of potential enhancements were proposed that included content enhancements, adding additional filtering fields, component updates and possible geolocation request.
Result
Usability testing of the prototypes were completed to confirm the success of the search result improvements. The users were prompted to show the moderator how they might reduce the number of results. A majority of users confirmed the proposed improvements would give them a set of results more relevent to their interests.